Terms of Service

Glix.ai Ltd. · Last revised September 28, 2026

Glix.ai Ltd. (“Glix.ai,” “Glix”, “we,” “us,” “our”) provides its services (described below) to you through its systems and/or website/s (the “Site”) or through its mobile browser / application (collectively, such services, that may change from time to time based on Glix.ai decisions, including any new features and applications, and the Site, are the “Service(s)”, and are subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change and/or modify portions of these Terms of Service at any time. If we do so, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface or in an email notification, or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective, constitutes your acceptance of the new Terms of Service or the Services.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST GLIX.AI ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy. All such terms are hereby incorporated by reference into these Terms of Service.

Conditions of Use

User Conduct

You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials (“content” or “Content”) that you upload, post, publish, or display (hereinafter, “Upload”) or email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Glix. Glix reserves the right to investigate and take appropriate legal action against anyone who, in Glix’s sole discretion, violates this provision, including, without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities in our jurisdiction and/or yours. You agree to not use the Service to:

• Email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Glix, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Glix or its users to any harm or liability of any type;
• Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
• Violate any applicable local, state, national, or international law or any regulations having the force of law;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Solicit personal information from anyone under the age of 18;
• Harvest or collect email addresses or other contact information of other users from the Service by electronic or other means to send unsolicited emails or other unsolicited communications;
• Advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
• Further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
• Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

Fees & Payments

To use the Services, select a payment plan and provide Glix information regarding your credit card or other payment instrument. You represent and warrant to Glix that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

You agree to pay Glix the amount that is specified in the payment plan in accordance with the terms of such plan and this Terms of Service or otherwise agreements signed with Glix. You hereby authorize Glix to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Glix know within thirty (30) days after the date that Glix charges you.

Glix reserves the right to debit advance payments in the course of the billing period. The relevant equivalent value related to the subsequent prepayments will be based on the future usage of the Customer. The basic price of a subscription is due at the activation of a subscription, and the basic price for the new billing period, as well as any outstanding usage-dependent payments, is due on the end date of the running billing period. The Customer will receive a monthly or other periodical invoice, as applicable.

If Glix is not able to debit the due advance payment, Glix may block the Customer's access to the Services. As soon as the payment is done, Glix will immediately restore the access.

Glix also reserves the right to block access to the Services if the Customer has not paid any due fee after having been sent a written notification by Glix (a notification sent by email will suffice). If the Customer pays all outstanding claims, Glix will without any delay, but at the latest within three (3) Business Days after the receipt of the entire payment by Glix, restore the access of the Customer. Depending on the selected payment method, the following will apply additionally:

In case payments are made by invoice, Glix will inform the Customer of the impending blocking after the due date and will request payment from the Customer. In case the payment is not made within three (3) subsequent Business Days, Glix will be entitled to block the access of the Customer. After the blocking, Glix will send another payment request to the Customer in order to restore access.

In case Glix is not able to debit the due payment for payments made by credit card, Glix will ask the Customer to update the agreed payment method or to provide a new payment method and will inform the Customer of the impending blocking. In case the debit continues to fail after the notification, Glix is entitled to block access to the Services. After the blocking, Glix will send another request to the Customer to provide a new payment method in order to restore access.

Special Notice for International Use; Export Controls

Software (defined below) available in connection with the Service and the transmission of applicable data, if any, is subject to the State of Israel export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of such export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.

Commercial Use

Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

Access and Use of the Service

Services Description

Our Services are designed to provide an AI-powered transcription, translation, documentation and work-tools within the platform that allow you to operate, transcribe, translate, and analyze your video, audio, text and related files.

Confidentiality of your files

To use our Services, you may provide us with audio or video or other files either by uploading them to our Site or by accessing the Services via your phone. We understand that your audio and video files may contain sensitive information and take the confidentiality of your audio and video files very seriously. Unless you have given us your express permission, we will not retain, use or share your audio or video files for any other purposes except to provide you with our transcription, translation, analysis, and other related services.

Your Registration Obligations

You may be required to register with Glix.ai to access and use certain Services and features. If you choose to register for the Service, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service’s registration form. Our Privacy Policy governs registration data. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.

Member Account, Password, and Security

You are responsible for maintaining the confidentiality of your password and security of your account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Glix.ai of any unauthorized use of your password or account or any other breach of security and (b) ensure that you exit from your Glix.ai account at the end of each session, after accessing the Service. Glix will not be liable, directly or indirectly, for any type or form and any loss or damage arising from your failure to comply with this section.

Modifications to Service

Glix reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Glix will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

General Practices Regarding Use and Storage

You acknowledge that Glix may establish general practices and limits concerning the use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Glix’s servers on your behalf. You agree that Glix has no responsibility or liability for the deletion or your failure to retrieve, store or handle any of your raw or processed data or other content maintained or uploaded into or by the Service. You acknowledge that Glix reserves the right to terminate accounts that are inactive for an extended period of time or that are suspected to be fraud or security risks to the Glix platform. You further acknowledge that Glix reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Mobile Services

The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, (ii) the ability to browse the Service and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Glix and other entities by SMS, MMS, text message, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Glix account information to ensure that your messages are not sent to the person who acquired your old number.

Third-Party Websites

The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Glix has no control over such sites and resources and Glix is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Glix will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, events, goods, or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Glix is not liable for any loss or claim that you may have against any such third party.

Intellectual Property Rights

Service Content, Software, and Trademarks

You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Glix, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service, you will not engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by Glix from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of Glix, our affiliates, and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Glix.

The Glix name and logos are trademarks and service marks of Glix (collectively the “Glix Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Glix. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Glix Trademarks displayed on the Service without our prior written permission in each instance. All goodwill generated from the use of Glix Trademarks will inure to our exclusive benefit.

Third-Party Material

Under no circumstances will Glix be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Glix does not pre-screen content, but that Glix and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Glix and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Glix, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate and bear all risks associated with the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information about the Service (“Submissions”) provided by you to Glix are non-confidential, and Glix will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Glix may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Glix, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

Copyright Complaints

Glix respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, you should notify Glix of your infringement claim in accordance with the procedure set forth below.

Glix will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Glix’s Copyright Agent at hello@glix.ai (Subject line: “DMCA Takedown Request”). You may also contact us by post at Glix.ai Ltd, Tozeret Haaretz 3, Petach Tikva, Israel, 4951734.

To be effective, the notification must be in writing and contain the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
• a description of the copyrighted work or other intellectual property that you claim has been infringed;
• a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
• your address, telephone number, and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
• a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Counter-Notice

If you believe that your User Content that was removed (or to which access was disabled) is not infringing or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:

• a physical or electronic signature;
• identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
• a statement that you have a good faith belief that the content was removed or disabled as a result of a mistake or a misidentification of the content; and
• your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within the State of Israel, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, Glix will send a copy of the counter-notice to the original complaining party, informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, Glix has adopted a policy of terminating, in appropriate circumstances and at Glix's sole discretion, users who are deemed to be repeat infringers. Glix may also, at its sole discretion, limit access to the Service and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Termination

You agree that Glix, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service for any reason, including, without limitation, for lack of use or if Glix believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service may be referred to appropriate law enforcement authorities. Glix may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Glix may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Glix will not be liable to you or any third party for any termination of your access to the Service.

Indemnity and Release

You agree to release, indemnify, and hold Glix and its affiliates and their officers, employees, directors, and agents (collectively, “Indemnitees”) harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another. Notwithstanding the foregoing, you will have no obligation to indemnify or hold harmless any Indemnitee from or against any liability, losses, damages, or expenses incurred as a result of any action or inaction of such Indemnitee (if you are a USA California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”). If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GLIX EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

GLIX MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT GLIX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF GLIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL GLIX’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID GLIX IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE THE USE OF THE SERVICE.

IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

Dispute Resolution By Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY.

Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration section is referred to in this Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Glix, whether arising out of or relating to this Terms of Service (including any alleged breach thereof), the Platform, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and Glix are each waiving the right to a trial or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The identity of such arbitrator is to be amicably agreed upon between the parties within the jurisdiction of the State of Israel.

Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND GLIX AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND GLIX AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.

Pre-Arbitration Dispute Resolution

Glix is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at hello@glix.ai. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Glix should be sent to Glix.ai Ltd, Tozeret Haaretz 3, Petach Tikva, Israel, 4951734 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Glix and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Glix may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Glix or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Glix is entitled.

Arbitration Procedures

The arbitration will be conducted by a neutral arbitrator in accordance with the Israeli Arbitration Association’s rules and procedures. The arbitrator must also follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms of Service and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the Israeli Arbitration Association.

Confidentiality

All aspects of the arbitration proceeding and any ruling, decision, or award by the arbitrator will be strictly confidential for the benefit of all parties.

Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of the subsection above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless that subsection is deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Terms of Service will continue to apply.

Future Changes to the Arbitration Agreement

Notwithstanding any provision in this Terms of Service to the contrary, Glix agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Platform, you may reject any such change by sending Glix written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you agree that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).

User Disputes

You agree that you are solely responsible for your interactions with any other user in connection with the Service, and Glix will have no liability or responsibility with respect thereto. Glix reserves the right but has no obligation to become involved in any way with disputes between you and any other user of the Service.

General

These Terms of Service constitute the entire agreement between you and Glix and govern your use of the Service, superseding any prior agreements between you and Glix with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content, or third-party software. These Terms of Service will be governed by the laws of the State of Israel without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Glix agree to submit to the personal and exclusive jurisdiction of the courts located within Tel Aviv, Israel. The failure of Glix to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms of Service without Glix's prior written consent, but Glix may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices may be sent to you via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.

Questions? Concerns? Suggestions?

Please contact us at hello@glix.ai to report any violations of these Terms of Service or to pose any questions regarding these Terms of Service or the Service.

Privacy Policy

Glix.ai Ltd.

Welcome to the website (the “Site”) of Glix.ai Ltd. (“Glix,” “we,” “us,” and/or “our”). Glix operates this Site and it has been created to provide information about our AI powered SaaS platform for post production, media supply chain management, localization / transcription / translation platform and other services, (together with the Site, the “Services”) to customers and visitors (“you,” “your”). This is Glix’s policy with respect to information, including personal information (“Personal Data”), if and when applicable, and other information that may be collected from visitors to the Site and Services. Identity and contact information of the Data Controller: For the purposes of data protection legislation in the European Union and the United Kingdom, Glix.ai Ltd, located in Israel, is the controller of your Personal Data. This means that we determine the purposes for and ways in which we collect, retain or delete Personal Data, if collected.

Information We Collect

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data that you provide through registration to the Services: We collect Personal Data from you when you voluntarily provide such information, when you for example, fill up ‘contact us’ forms with questions, respond to one of our surveys, register for access to the Services, or use certain Services. Wherever Glix collects Personal Data, we make an effort to provide a link to this Privacy Policy.

Communications via our website: we collect Personal Data when you voluntarily provide it to us through communications via our website, or we may automatically collect technical data about your equipment, and browsing actions. We collect this Personal Data by using cookies and other similar technologies. Please see further information in the section on “Cookies” below.

Careers or Partner Network: we may collect Personal Data from you when you enquire or apply for a vacancy with us or when you register as a potential partner.

The Personal Data we collect may include names, email addresses, and locations. We will never sell, lease, or otherwise provide access to such Personal Data to agents, or other third parties without your authorization.

In an ongoing effort to better understand and serve the users of the Services, Glix often conducts research on its customer demographics, interests, and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Glix may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not identify you personally. Glix may also disclose aggregated user statistics to describe our services to current and prospective business partners and third parties for other lawful purposes.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you are based in the European Union or the United Kingdom, this Privacy Policy informs you of how we handle your Personal Data.

Cookies

In operating the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember your credentials, enter a password or other details more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of certain features.

Our Use of Your Personal Data and Other Information

Under applicable data protection laws, we are required to specify the legal basis under which we are allowed to process your Personal Data. Generally, we may process your Personal Data to perform a contract with you or for your benefit, for the establishment, exercise or defence of legal claims or proceedings and to comply with our legal and regulatory obligations, for our legitimate interests or, in limited circumstances, when we have your consent.

We may use your Personal Data as follows:

• If you contact us by email, we will use the Personal Data you provide to answer your question or address a problem.
• If you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Glix and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services.
• Glix and its affiliates may use your Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated in the “Contact Us” section below.
• To enable us to carry out our obligations arising from our engagement with you or to take steps to enter into an agreement with you.
• To protect the security and manage access to our Services, Premises, IT and Communication systems, Online Platforms, Website and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities.
• To comply with our legal and regulatory obligations and requests, including reporting to and/or being audited or investigated by national and international regulatory bodies.
• To comply with court orders and to exercise and/or defend your/our legal rights.

If Glix intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information

Glix will not be selling your information as we consider this information to be an important part of our relationship. However, in certain circumstances we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: Glix, like many, sometimes hires third-party companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, hosting and cloud computing services, and processing payments, AI and other technology providers. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: Glix may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Glix, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

Data Transfers

The Personal Data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area (“EEA”) or the United Kingdom. Refer to Standard Contractual Clauses regarding EU data protection.

Data Retention

How long we retain your Personal Data depends on the type of data and the purpose for which we process the data. We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

Your Choices

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Children

Glix does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Glix through the Services, please contact us, and we will endeavor to delete that information from our databases ASAP.

Links to other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Glix (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Glix endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security

Glix takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Glix via the Internet.

Other Terms and Conditions

Your access to and use of the Services is subject to the Terms of Service.

Changes to Glix’s Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Glix to make changes to this Privacy Policy. Glix reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data.

Your Rights

You have the following rights with respect to your Personal Data:

• Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
• Right to correct or request deletion: You may ask us to correct, delete or remove your Personal Data.
• Right to object to or restrict processing: You may object to the processing of your Personal Data and, where you consented to processing, you may withdraw your consent. You may also ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest its accuracy or object to us processing it. If you exercise your rights, we will respect your decision in accordance with our legal obligations.
• Right to data portability: You have the right to receive Personal Data in a structured, commonly used and machine-readable format and (if certain conditions are satisfied), transmit that Personal Data to a third party, if we have the technical means.
• Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to your local data protection authority. We hope you will be able to address any concerns with us directly in the first instance so we are able to respond to them.

In the limited circumstances where the individual may have provided their consent to the collection, processing and transfer of Personal Data for a specific purpose, the individual has the right to withdraw consent for that specific processing at any time. To withdraw consent, please use the details provided in the “Contact Us” section below. You may exercise your rights under applicable data protection laws by contacting us as indicated under the “Contact Us” section below.

Contact Us

Please contact us if you have any questions about Glix’s Privacy Policy or our information practices at hello@glix.ai.